Privacy Policy

Last updated: 3 August 2026

This Privacy Policy explains how Ale Atelier collects, uses and protects personal data when you visit www.aleatelier.com, contact us, book a service or make a payment.

1. Who is responsible
Ale Atelier
Alexandra Kostakos
Email: info@aleatelier.com

2. Information we collect

Depending on how you use the website, we may collect:your name, email address, telephone number and billing address.Information you provide through contact forms, questionnaires, emails or consultations. Details relating to your booking, order, project or purchased service, payment and transaction information, technical information such as your IP address, browser, device type and website activity, information collected through cookies and similar technologies. Please do not send sensitive, confidential or unnecessary personal information through the website.

3. How we use your information

We may use personal data to:respond to enquiries, provide consultations, design services and other purchased services, process bookings, payments, cancellations and refunds, communicate with you about your order or project, prepare offers, invoices and contractual documents, operate, secure and improve the website, prevent misuse, fraud or security incidents, comply with accounting, tax and other legal obligations, establish, exercise or defend legal claims. We only use personal data for purposes connected to our services, business operations and legal obligations.

4. Payments

Payments are processed securely by Stripe. Ale Atelier does not receive or store your complete payment-card details. Stripe processes payment information in accordance with its own privacy policy and security procedures. We may receive limited transaction information, such as your name, billing details, payment status, amount paid and the last digits of your payment method.

5. Website hosting and service providers

This website is hosted by Squarespace. Squarespace may collect and process technical information required to operate, secure and analyse the website. We may also use trusted providers for payments, email, scheduling, accounting, cloud storage and other business functions.These providers receive only the information reasonably necessary to perform their services and process data according to their own contractual and privacy obligations.

6. Cookies and analytics

This website may use essential cookies required for security, navigation, checkout and website functionality. With your consent, where required, the website may also use analytics or other non-essential cookies to understand how visitors use the website and improve its performance. You can manage cookies through the cookie banner or your browser settings. Disabling certain cookies may affect how the website functions.

7. International data processing

Some service providers, including Squarespace and Stripe, may process or store data outside Switzerland. Where personal data is transferred internationally, we rely on appropriate contractual, organisational or legal safeguards provided by the relevant service provider.

8. How long we keep information

We retain personal data only for as long as reasonably necessary to provide the requested service, manage the customer or contractual relationship, comply with accounting, tax and legal retention obligations, resolve disputes and protect our legal rights. Information that is no longer required will be deleted or anonymised where reasonably possible.

9. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email system or internet transmission can be guaranteed to be completely secure. Information sent through the website or by email is transmitted at your own risk.

10. Your rights

Subject to applicable law, you may request:information about the personal data we hold about you, correction of inaccurate information, deletion of personal data, restriction of or objection to certain processing, a copy of certain personal data, withdrawal of consent where processing is based on consent. Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims. To exercise your rights, contact:info@aleatelier.com We may ask you to verify your identity before responding.

11. Third-party links

The website may contain links to external websites or social-media platforms. Ale Atelier is not responsible for the privacy practices, security or content of third-party websites.

12. Changes to this policy

This Privacy Policy may be updated when our services, website tools or legal obligations change.The current version will always be published on this page together with the date of the latest update.

13. Contact

For questions concerning this Privacy Policy or the processing of your personal data, contact:
Email: info@aleatelier.com